NICE inContact Vs Genesys PureCloud : In-Depth Comparison

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imageNICE inContact

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Categories where NICE inContact and Genesys PureCloud compete

Communication
Contact Center
Interactive Voice Response (IVR)
Predictive Dialer
Auto Dialer

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NICE inContact

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Comparing the customer bases of NICE inContact and Genesys PureCloud

Comparing the customer bases of NICE inContact and Genesys PureCloud, we can see that NICE inContact has 3391 customer(s), while Genesys PureCloud has 3050 customer(s). In the Predictive Dialer category, with 3391 customer(s) NICE inContact stands at 2nd place by ranking, while Genesys PureCloud with 3050 customer(s), is at the 3rd place.

NICE inContact

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2nd

3391 Customer

Genesys PureCloud

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3rd

3050 Customer

Comparing the market share of NICE inContact and Genesys PureCloud

NICE inContact has a 26.43% market share in the Predictive Dialer category, while Genesys PureCloud has a 23.77% market share in the same space.

Compare NICE inContact vs Genesys PureCloud customers by geography

Comparing NICE inContact and Genesys PureCloud customers based on their geographic location, we can see that NICE inContact has more customers in United States, United Kingdom and Canada, while Genesys PureCloud has more customers in United States.

NICE inContact

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of NICE inContact vs Genesys PureCloud’s target audience.

NICE inContact

New

29 Customer

Lost

33 Customer

Genesys PureCloud

New

33 Customer

Lost

46 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which NICE inContact and Genesys PureCloud compete against each other?

NICE inContact and Genesys PureCloud compete against each other in the Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer.

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How does the market share of NICE inContact and Genesys PureCloud compare in the Predictive Dialer market?

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How many customers are acquired by NICE inContact and Genesys PureCloud in the Predictive Dialer segment?

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What are the countries in which NICE inContact and Genesys PureCloud has more customers?

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