Question 1

What are the different markets in which
        Five9 and
        NICE inContact compete against each other?

Accepted Answer

Five9 and
        NICE inContact compete against each other in
        the Call Recording, Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer.

Question 2

How does the market share of
        Five9
        and NICE inContact compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        Five9 has a
        26.40%
        market share in comparison to
        NICE inContact’s
        23.35%.
        Since it has a better market share coverage,
        Five9 holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        NICE inContact holds the
        3rd spot.

Question 3

How many customers are acquired by
        Five9 and
        NICE inContact in the
        Predictive Dialer segment?

Accepted Answer

Five9 has
        3,350 customers and
        NICE inContact has
        2,963 customers in the
        Predictive Dialer
        segment. Five9 has
        387 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Five9 and
        NICE inContact has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
NICE inContact has more customers in United States, United Kingdom and Canada.

Five9 Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Five9 and NICE inContact

Comparing the market share of Five9 and NICE inContact

Compare Five9 vs NICE inContact customers by geography

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