Question 1

What are the different markets in which
        NICE inContact and
        CallTools compete against each other?

Accepted Answer

NICE inContact and
        CallTools compete against each other in
        the Communication, Contact Center, Predictive Dialer, Auto Dialer, Call Recording.

Question 2

How does the market share of
        NICE inContact
        and CallTools compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        NICE inContact has a
        22.10%
        market share in comparison to
        CallTools’s
        0.20%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        CallTools holds the
        14th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        CallTools in the
        Predictive Dialer segment?

Accepted Answer

NICE inContact has
        3,016 customers and
        CallTools has
        27 customers in the
        Predictive Dialer
        segment. NICE inContact has
        2989 more customers than
        CallTools in this category.

Question 4

What are the countries in which
        NICE inContact and
        CallTools has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
CallTools has more customers in United States, Canada and Netherlands.

NICE inContact Vs CallTools : In-Depth Comparison

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Comparing the customer bases of NICE inContact and CallTools

Comparing the market share of NICE inContact and CallTools

Compare NICE inContact vs CallTools customers by geography

Customer Movements for this month

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