Question 1

What are the different markets in which
        NICE inContact and
        Convoso compete against each other?

Accepted Answer

NICE inContact and
        Convoso compete against each other in
        the Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer.

Question 2

How does the market share of
        NICE inContact
        and Convoso compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        NICE inContact has a
        22.10%
        market share in comparison to
        Convoso’s
        0.23%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        Convoso holds the
        13th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Convoso in the
        Predictive Dialer segment?

Accepted Answer

NICE inContact has
        3,016 customers and
        Convoso has
        32 customers in the
        Predictive Dialer
        segment. NICE inContact has
        2984 more customers than
        Convoso in this category.

Question 4

What are the countries in which
        NICE inContact and
        Convoso has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Convoso has more customers in United States, Colombia and Italy.

NICE inContact Vs Convoso : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Convoso

Comparing the market share of NICE inContact and Convoso

Compare NICE inContact vs Convoso customers by geography

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