Question 1

What are the different markets in which
        Genesys PureCloud and
        CallSquad compete against each other?

Accepted Answer

Genesys PureCloud and
        CallSquad compete against each other in
        the Auto Dialer, Contact Center, Predictive Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and CallSquad compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        Genesys PureCloud has a
        33.22%
        market share in comparison to
        CallSquad’s
        0.02%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        CallSquad holds the
        29th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CallSquad in the
        Predictive Dialer segment?

Accepted Answer

Genesys PureCloud has
        4,533 customers and
        CallSquad has
        3 customers in the
        Predictive Dialer
        segment. Genesys PureCloud has
        4530 more customers than
        CallSquad in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CallSquad has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and Germany.
CallSquad has more customers in United States and India.

Genesys PureCloud Vs CallSquad : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CallSquad

Comparing the market share of Genesys PureCloud and CallSquad

Compare Genesys PureCloud vs CallSquad customers by geography

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