Question 1

What are the different markets in which
        Freshchat and
        SnapEngage compete against each other?

Accepted Answer

Freshchat and
        SnapEngage compete against each other in
        the Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Freshchat
        and SnapEngage compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Freshchat has a
        1.24%
        market share in comparison to
        SnapEngage’s
        0.27%.
        Since it has a better market share coverage,
        Freshchat holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        SnapEngage holds the
        28th spot.

Question 3

How many customers are acquired by
        Freshchat and
        SnapEngage in the
        Live Chat segment?

Accepted Answer

Freshchat has
        10,547 customers and
        SnapEngage has
        2,324 customers in the
        Live Chat
        segment. Freshchat has
        8223 more customers than
        SnapEngage in this category.

Question 4

What are the countries in which
        Freshchat and
        SnapEngage has more customers?

Accepted Answer

Freshchat has more customers in United States, Netherlands and India.
SnapEngage has more customers in United States, United Kingdom and Germany.

Freshchat Vs SnapEngage : In-Depth Comparison

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Comparing the customer bases of Freshchat and SnapEngage

Comparing the market share of Freshchat and SnapEngage

Compare Freshchat vs SnapEngage customers by geography

Customer Movements for this month

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