Question 1

What are the different markets in which
        Freshchat and
        LiveHelpNow compete against each other?

Accepted Answer

Freshchat and
        LiveHelpNow compete against each other in
        the Instant Messaging And Chat, Live Chat, Help Desk And Ticketing.

Question 2

How does the market share of
        Freshchat
        and LiveHelpNow compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Freshchat has a
        1.67%
        market share in comparison to
        LiveHelpNow’s
        0.19%.
        Since it has a better market share coverage,
        Freshchat holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        LiveHelpNow holds the
        45th spot.

Question 3

How many customers are acquired by
        Freshchat and
        LiveHelpNow in the
        Live Chat segment?

Accepted Answer

Freshchat has
        11,054 customers and
        LiveHelpNow has
        1,245 customers in the
        Live Chat
        segment. Freshchat has
        9809 more customers than
        LiveHelpNow in this category.

Question 4

What are the countries in which
        Freshchat and
        LiveHelpNow has more customers?

Accepted Answer

Freshchat has more customers in United States, United Kingdom and India.
LiveHelpNow has more customers in United States, United Kingdom and Canada.

Freshchat Vs LiveHelpNow : In-Depth Comparison

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Comparing the customer bases of Freshchat and LiveHelpNow

Comparing the market share of Freshchat and LiveHelpNow

Compare Freshchat vs LiveHelpNow customers by geography

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