Question 1

What are the different markets in which
        Freshchat and
        LiveHelp compete against each other?

Accepted Answer

Freshchat and
        LiveHelp compete against each other in
        the Instant Messaging And Chat, Live Chat, Customer Engagement.

Question 2

How does the market share of
        Freshchat
        and LiveHelp compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Freshchat has a
        1.31%
        market share in comparison to
        LiveHelp’s
        0.02%.
        Since it has a better market share coverage,
        Freshchat holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        LiveHelp holds the
        102nd spot.

Question 3

How many customers are acquired by
        Freshchat and
        LiveHelp in the
        Live Chat segment?

Accepted Answer

Freshchat has
        10,273 customers and
        LiveHelp has
        118 customers in the
        Live Chat
        segment. Freshchat has
        10155 more customers than
        LiveHelp in this category.

Question 4

What are the countries in which
        Freshchat and
        LiveHelp has more customers?

Accepted Answer

Freshchat has more customers in United States, Netherlands and India.
LiveHelp has more customers in United States, Italy and Canada.

Freshchat Vs LiveHelp : In-Depth Comparison

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Comparing the customer bases of Freshchat and LiveHelp

Comparing the market share of Freshchat and LiveHelp

Compare Freshchat vs LiveHelp customers by geography

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