Question 1

What are the different markets in which
        Freshworks and
        Zoho Connect compete against each other?

Accepted Answer

Freshworks and
        Zoho Connect compete against each other in
        the Knowledge Management, Communication, Contact Center, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Zoho Connect compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.59%
        market share in comparison to
        Zoho Connect’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Connect holds the
        38th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Zoho Connect in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        36,537 customers and
        Zoho Connect has
        270 customers in the
        Knowledge Management
        segment. Freshworks has
        36267 more customers than
        Zoho Connect in this category.

Question 4

What are the countries in which
        Freshworks and
        Zoho Connect has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Zoho Connect has more customers in United States, Canada and India.

Freshworks Vs Zoho Connect : In-Depth Comparison

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Comparing the customer bases of Freshworks and Zoho Connect

Comparing the market share of Freshworks and Zoho Connect

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