Question 1

What are the different markets in which
        Zoho Desk and
        ScreenSteps compete against each other?

Accepted Answer

Zoho Desk and
        ScreenSteps compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and ScreenSteps compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.32%
        market share in comparison to
        ScreenSteps’s
        0.01%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        ScreenSteps holds the
        56th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        ScreenSteps in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        7,296 customers and
        ScreenSteps has
        119 customers in the
        Knowledge Management
        segment. Zoho Desk has
        7177 more customers than
        ScreenSteps in this category.

Question 4

What are the countries in which
        Zoho Desk and
        ScreenSteps has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and United Kingdom.
ScreenSteps has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs ScreenSteps : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and ScreenSteps

Comparing the market share of Zoho Desk and ScreenSteps

Compare Zoho Desk vs ScreenSteps customers by geography

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