Question 1

What are the different markets in which
        Freshworks and
        ScreenSteps compete against each other?

Accepted Answer

Freshworks and
        ScreenSteps compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Learning Management Systems.

Question 2

How does the market share of
        Freshworks
        and ScreenSteps compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.68%
        market share in comparison to
        ScreenSteps’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        ScreenSteps holds the
        77th spot.

Question 3

How many customers are acquired by
        Freshworks and
        ScreenSteps in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        36,031 customers and
        ScreenSteps has
        32 customers in the
        Knowledge Management
        segment. Freshworks has
        35999 more customers than
        ScreenSteps in this category.

Question 4

What are the countries in which
        Freshworks and
        ScreenSteps has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
ScreenSteps has more customers in United States, United Kingdom and Canada.

Freshworks Vs ScreenSteps : In-Depth Comparison

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Comparing the customer bases of Freshworks and ScreenSteps

Comparing the market share of Freshworks and ScreenSteps

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