Question 1

What are the different markets in which
        Freshworks and
        Planio compete against each other?

Accepted Answer

Freshworks and
        Planio compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Development Tools.

Question 2

How does the market share of
        Freshworks
        and Planio compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.59%
        market share in comparison to
        Planio’s
        0.02%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Planio holds the
        30th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Planio in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        36,537 customers and
        Planio has
        509 customers in the
        Knowledge Management
        segment. Freshworks has
        36028 more customers than
        Planio in this category.

Question 4

What are the countries in which
        Freshworks and
        Planio has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Planio has more customers in United States, Germany and United Kingdom.

Freshworks Vs Planio : In-Depth Comparison

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Comparing the customer bases of Freshworks and Planio

Comparing the market share of Freshworks and Planio

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