Question 1

What are the different markets in which
        Zoho Desk and
        IdeaScale compete against each other?

Accepted Answer

Zoho Desk and
        IdeaScale compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and IdeaScale compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.27%
        market share in comparison to
        IdeaScale’s
        0.02%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        IdeaScale holds the
        31st spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        IdeaScale in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        6,232 customers and
        IdeaScale has
        405 customers in the
        Knowledge Management
        segment. Zoho Desk has
        5827 more customers than
        IdeaScale in this category.

Question 4

What are the countries in which
        Zoho Desk and
        IdeaScale has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
IdeaScale has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs IdeaScale : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and IdeaScale

Comparing the market share of Zoho Desk and IdeaScale

Compare Zoho Desk vs IdeaScale customers by geography

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