Question 1

What are the different markets in which
        Freshworks and
        Zoho Wiki compete against each other?

Accepted Answer

Freshworks and
        Zoho Wiki compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Zoho Wiki compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.05%
        market share in comparison to
        Zoho Wiki’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Wiki holds the
        47th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Zoho Wiki in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        33,958 customers and
        Zoho Wiki has
        138 customers in the
        Knowledge Management
        segment. Freshworks has
        33820 more customers than
        Zoho Wiki in this category.

Question 4

What are the countries in which
        Freshworks and
        Zoho Wiki has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Zoho Wiki has more customers in United States, United Kingdom and India.

Freshworks Vs Zoho Wiki : In-Depth Comparison

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Comparing the customer bases of Freshworks and Zoho Wiki

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