Question 1

What are the different markets in which
        Zoho Desk and
        eXo Platform compete against each other?

Accepted Answer

Zoho Desk and
        eXo Platform compete against each other in
        the Instant Messaging And Chat, Knowledge Management, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Zoho Desk
        and eXo Platform compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.27%
        market share in comparison to
        eXo Platform’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        eXo Platform holds the
        55th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        eXo Platform in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        6,201 customers and
        eXo Platform has
        86 customers in the
        Knowledge Management
        segment. Zoho Desk has
        6115 more customers than
        eXo Platform in this category.

Question 4

What are the countries in which
        Zoho Desk and
        eXo Platform has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
eXo Platform has more customers in France, United States and Switzerland.

Zoho Desk Vs eXo Platform : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and eXo Platform

Comparing the market share of Zoho Desk and eXo Platform

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