Question 1

What are the different markets in which
        ServiceNow ITSM and
        TOPdesk compete against each other?

Accepted Answer

ServiceNow ITSM and
        TOPdesk compete against each other in
        the IT Service.

Question 2

How does the market share of
        ServiceNow ITSM
        and TOPdesk compare in the
        IT Service market?

Accepted Answer

In the IT Service market,
        ServiceNow ITSM has a
        5.37%
        market share in comparison to
        TOPdesk’s
        2.50%.
        Since it has a better market share coverage,
        ServiceNow ITSM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the IT Service category, while
        TOPdesk holds the
        8th spot.

Question 3

How many customers are acquired by
        ServiceNow ITSM and
        TOPdesk in the
        IT Service segment?

Accepted Answer

ServiceNow ITSM has
        4,490 customers and
        TOPdesk has
        2,087 customers in the
        IT Service
        segment. ServiceNow ITSM has
        2403 more customers than
        TOPdesk in this category.

Question 4

What are the countries in which
        ServiceNow ITSM and
        TOPdesk has more customers?

Accepted Answer

ServiceNow ITSM has more customers in United States, United Kingdom and India.
TOPdesk has more customers in Netherlands, United States and United Kingdom.

ServiceNow ITSM Vs TOPdesk : In-Depth Comparison

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Comparing the customer bases of ServiceNow ITSM and TOPdesk

Comparing the market share of ServiceNow ITSM and TOPdesk

Compare ServiceNow ITSM vs TOPdesk customers by geography

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