Question 1

What are the different markets in which
        ServiceNow ITSM and
        mHelpDesk compete against each other?

Accepted Answer

ServiceNow ITSM and
        mHelpDesk compete against each other in
        the IT Service, Applications Suite, Collaborative Calendars, Employee Scheduling, Workforce Management.

Question 2

How does the market share of
        ServiceNow ITSM
        and mHelpDesk compare in the
        IT Service market?

Accepted Answer

In the IT Service market,
        ServiceNow ITSM has a
        6.82%
        market share in comparison to
        mHelpDesk’s
        0.09%.
        Since it has a better market share coverage,
        ServiceNow ITSM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the IT Service category, while
        mHelpDesk holds the
        27th spot.

Question 3

How many customers are acquired by
        ServiceNow ITSM and
        mHelpDesk in the
        IT Service segment?

Accepted Answer

ServiceNow ITSM has
        8,050 customers and
        mHelpDesk has
        110 customers in the
        IT Service
        segment. ServiceNow ITSM has
        7940 more customers than
        mHelpDesk in this category.

Question 4

What are the countries in which
        ServiceNow ITSM and
        mHelpDesk has more customers?

Accepted Answer

ServiceNow ITSM has more customers in United States, United Kingdom and Canada.
mHelpDesk has more customers in United States, Canada and Ireland.

ServiceNow ITSM Vs mHelpDesk : In-Depth Comparison

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Comparing the customer bases of ServiceNow ITSM and mHelpDesk

Comparing the market share of ServiceNow ITSM and mHelpDesk

Compare ServiceNow ITSM vs mHelpDesk customers by geography

Customer Movements for this month

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