Question 1

What are the different markets in which
        BMC Helix ITSM and
        ServiceRocket compete against each other?

Accepted Answer

BMC Helix ITSM and
        ServiceRocket compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        BMC Helix ITSM
        and ServiceRocket compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        BMC Helix ITSM has a
        0.82%
        market share in comparison to
        ServiceRocket’s
        0.05%.
        Since it has a better market share coverage,
        BMC Helix ITSM holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        ServiceRocket holds the
        49th spot.

Question 3

How many customers are acquired by
        BMC Helix ITSM and
        ServiceRocket in the
        IT Service Management segment?

Accepted Answer

BMC Helix ITSM has
        243 customers and
        ServiceRocket has
        15 customers in the
        IT Service Management
        segment. BMC Helix ITSM has
        228 more customers than
        ServiceRocket in this category.

Question 4

What are the countries in which
        BMC Helix ITSM and
        ServiceRocket has more customers?

Accepted Answer

BMC Helix ITSM has more customers in United States, India and Canada.
ServiceRocket has more customers in United States, France and Malaysia.

BMC Helix ITSM Vs ServiceRocket : In-Depth Comparison

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Comparing the customer bases of BMC Helix ITSM and ServiceRocket

Comparing the market share of BMC Helix ITSM and ServiceRocket

Compare BMC Helix ITSM vs ServiceRocket customers by geography

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