Question 1

What are the different markets in which
        JIRA Service Management and
        SAP AMS compete against each other?

Accepted Answer

JIRA Service Management and
        SAP AMS compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        JIRA Service Management
        and SAP AMS compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        JIRA Service Management has a
        44.03%
        market share in comparison to
        SAP AMS’s
        3.97%.
        Since it has a better market share coverage,
        JIRA Service Management holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        SAP AMS holds the
        4th spot.

Question 3

How many customers are acquired by
        JIRA Service Management and
        SAP AMS in the
        IT Service Management segment?

Accepted Answer

JIRA Service Management has
        12,251 customers and
        SAP AMS has
        1,106 customers in the
        IT Service Management
        segment. JIRA Service Management has
        11145 more customers than
        SAP AMS in this category.

Question 4

What are the countries in which
        JIRA Service Management and
        SAP AMS has more customers?

Accepted Answer

JIRA Service Management has more customers in United States, United Kingdom and Germany.
SAP AMS has more customers in United States, Brazil and Italy.

JIRA Service Management Vs SAP AMS : In-Depth Comparison

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Comparing the customer bases of JIRA Service Management and SAP AMS

Comparing the market share of JIRA Service Management and SAP AMS

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