Question 1

What are the different markets in which
        SAP AMS and
        Hornbill Service Manager compete against each other?

Accepted Answer

SAP AMS and
        Hornbill Service Manager compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        SAP AMS
        and Hornbill Service Manager compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        SAP AMS has a
        4.13%
        market share in comparison to
        Hornbill Service Manager’s
        0.03%.
        Since it has a better market share coverage,
        SAP AMS holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        Hornbill Service Manager holds the
        54th spot.

Question 3

How many customers are acquired by
        SAP AMS and
        Hornbill Service Manager in the
        IT Service Management segment?

Accepted Answer

SAP AMS has
        1,253 customers and
        Hornbill Service Manager has
        10 customers in the
        IT Service Management
        segment. SAP AMS has
        1243 more customers than
        Hornbill Service Manager in this category.

Question 4

What are the countries in which
        SAP AMS and
        Hornbill Service Manager has more customers?

Accepted Answer

SAP AMS has more customers in United States, Brazil and India.
Hornbill Service Manager has more customers in United Kingdom and United States.

SAP AMS Vs Hornbill Service Manager : In-Depth Comparison

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Comparing the customer bases of SAP AMS and Hornbill Service Manager

Comparing the market share of SAP AMS and Hornbill Service Manager

Compare SAP AMS vs Hornbill Service Manager customers by geography

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