Question 1

What are the different markets in which
        SAP AMS and
        HEAT Service Management compete against each other?

Accepted Answer

SAP AMS and
        HEAT Service Management compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        SAP AMS
        and HEAT Service Management compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        SAP AMS has a
        4.19%
        market share in comparison to
        HEAT Service Management’s
        0.18%.
        Since it has a better market share coverage,
        SAP AMS holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        HEAT Service Management holds the
        33rd spot.

Question 3

How many customers are acquired by
        SAP AMS and
        HEAT Service Management in the
        IT Service Management segment?

Accepted Answer

SAP AMS has
        1,250 customers and
        HEAT Service Management has
        54 customers in the
        IT Service Management
        segment. SAP AMS has
        1196 more customers than
        HEAT Service Management in this category.

Question 4

What are the countries in which
        SAP AMS and
        HEAT Service Management has more customers?

Accepted Answer

SAP AMS has more customers in United States, Brazil and Italy.
HEAT Service Management has more customers in United States, United Kingdom and Australia.

SAP AMS Vs HEAT Service Management : In-Depth Comparison

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Comparing the customer bases of SAP AMS and HEAT Service Management

Comparing the market share of SAP AMS and HEAT Service Management

Compare SAP AMS vs HEAT Service Management customers by geography

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