Question 1

What are the different markets in which
        Help Scout and
        Supportbench compete against each other?

Accepted Answer

Help Scout and
        Supportbench compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Help Scout
        and Supportbench compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.07%
        market share in comparison to
        Supportbench’s
        0.03%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Supportbench holds the
        62nd spot.

Question 3

How many customers are acquired by
        Help Scout and
        Supportbench in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        9,411 customers and
        Supportbench has
        31 customers in the
        Helpdesk Tools
        segment. Help Scout has
        9380 more customers than
        Supportbench in this category.

Question 4

What are the countries in which
        Help Scout and
        Supportbench has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
Supportbench has more customers in United States, Canada and India.

Help Scout Vs Supportbench : In-Depth Comparison

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Comparing the customer bases of Help Scout and Supportbench

Comparing the market share of Help Scout and Supportbench

Compare Help Scout vs Supportbench customers by geography

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