Question 1

What are the different markets in which
        Genesys PureCloud and
        Convoso compete against each other?

Accepted Answer

Genesys PureCloud and
        Convoso compete against each other in
        the Auto Dialer, Communication, Contact Center, Fax Server, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys PureCloud
        and Convoso compare in the
        Fax Server market?

Accepted Answer

In the Fax Server market,
        Genesys PureCloud has a
        25.63%
        market share in comparison to
        Convoso’s
        0.12%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Fax Server category, while
        Convoso holds the
        15th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Convoso in the
        Fax Server segment?

Accepted Answer

Genesys PureCloud has
        2,794 customers and
        Convoso has
        13 customers in the
        Fax Server
        segment. Genesys PureCloud has
        2781 more customers than
        Convoso in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Convoso has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Convoso has more customers in United States, Colombia and India.

Genesys PureCloud Vs Convoso : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Convoso

Comparing the market share of Genesys PureCloud and Convoso

Compare Genesys PureCloud vs Convoso customers by geography

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