Microsoft Dynamics 365 for Customer Service Vs Salesforce Desk.com : In-Depth Comparison

What are the different markets in which Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete against each other?

Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compete against each other in the Customer Support Services, Self Service Support, Help Desk And Ticketing.

How does the market share of Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com compare in the Customer Support Services market?

In the Customer Support Services market, Microsoft Dynamics 365 for Customer Service has a 0.94% market share in comparison to Salesforce Desk.com’s 0.35%. Since it has a better market share coverage, Microsoft Dynamics 365 for Customer Service holds the 4th spot in 6sense's Market Share Ranking Index for the Customer Support Services category, while Salesforce Desk.com holds the 9th spot.

How many customers are acquired by Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com in the Customer Support Services segment?

Microsoft Dynamics 365 for Customer Service has 1,165 customers and Salesforce Desk.com has 430 customers in the Customer Support Services segment. Microsoft Dynamics 365 for Customer Service has 735 more customers than Salesforce Desk.com in this category.

What are the countries in which Microsoft Dynamics 365 for Customer Service and Salesforce Desk.com has more customers?

Microsoft Dynamics 365 for Customer Service has more customers in United States, United Kingdom and Canada.
Salesforce Desk.com has more customers in United States, Canada and United Kingdom.