Question 1

What are the different markets in which
        Microsoft Dynamics 365 for Customer Service and
        Guru compete against each other?

Accepted Answer

Microsoft Dynamics 365 for Customer Service and
        Guru compete against each other in
        the Customer Support Services, Sales Enablement, Sales Productivity, Self Service Support.

Question 2

How does the market share of
        Microsoft Dynamics 365 for Customer Service
        and Guru compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Microsoft Dynamics 365 for Customer Service has a
        0.97%
        market share in comparison to
        Guru’s
        0.13%.
        Since it has a better market share coverage,
        Microsoft Dynamics 365 for Customer Service holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Guru holds the
        20th spot.

Question 3

How many customers are acquired by
        Microsoft Dynamics 365 for Customer Service and
        Guru in the
        Customer Support Services segment?

Accepted Answer

Microsoft Dynamics 365 for Customer Service has
        1,200 customers and
        Guru has
        158 customers in the
        Customer Support Services
        segment. Microsoft Dynamics 365 for Customer Service has
        1042 more customers than
        Guru in this category.

Question 4

What are the countries in which
        Microsoft Dynamics 365 for Customer Service and
        Guru has more customers?

Accepted Answer

Microsoft Dynamics 365 for Customer Service has more customers in United States, United Kingdom and Canada.
Guru has more customers in United States, Canada and United Kingdom.

Microsoft Dynamics 365 for Customer Service Vs Guru : In-Depth Comparison

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Comparing the customer bases of Microsoft Dynamics 365 for Customer Service and Guru

Comparing the market share of Microsoft Dynamics 365 for Customer Service and Guru

Compare Microsoft Dynamics 365 for Customer Service vs Guru customers by geography

Customer Movements for this month

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