Question 1

What are the different markets in which
        SAP Service Cloud and
        Botmaker compete against each other?

Accepted Answer

SAP Service Cloud and
        Botmaker compete against each other in
        the Customer Support Services.

Question 2

How does the market share of
        SAP Service Cloud
        and Botmaker compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        SAP Service Cloud has a
        4.74%
        market share in comparison to
        Botmaker’s
        3.89%.
        Since it has a better market share coverage,
        SAP Service Cloud holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Botmaker holds the
        5th spot.

Question 3

How many customers are acquired by
        SAP Service Cloud and
        Botmaker in the
        Customer Support Services segment?

Accepted Answer

SAP Service Cloud has
        957 customers and
        Botmaker has
        786 customers in the
        Customer Support Services
        segment. SAP Service Cloud has
        171 more customers than
        Botmaker in this category.

Question 4

What are the countries in which
        SAP Service Cloud and
        Botmaker has more customers?

Accepted Answer

SAP Service Cloud has more customers in United States, Germany and United Kingdom.
Botmaker has more customers in Argentina, Brazil and Colombia.

SAP Service Cloud Vs Botmaker : In-Depth Comparison

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Comparing the customer bases of SAP Service Cloud and Botmaker

Comparing the market share of SAP Service Cloud and Botmaker

Compare SAP Service Cloud vs Botmaker customers by geography

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