Question 1

What are the different markets in which
        Zendesk Answer Bot and
        Inbenta compete against each other?

Accepted Answer

Zendesk Answer Bot and
        Inbenta compete against each other in
        the Customer Self Service, Knowledge Management.

Question 2

How does the market share of
        Zendesk Answer Bot
        and Inbenta compare in the
        Customer Self Service market?

Accepted Answer

In the Customer Self Service market,
        Zendesk Answer Bot has a
        14.24%
        market share in comparison to
        Inbenta’s
        1.86%.
        Since it has a better market share coverage,
        Zendesk Answer Bot holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Self Service category, while
        Inbenta holds the
        11th spot.

Question 3

How many customers are acquired by
        Zendesk Answer Bot and
        Inbenta in the
        Customer Self Service segment?

Accepted Answer

Zendesk Answer Bot has
        1,089 customers and
        Inbenta has
        142 customers in the
        Customer Self Service
        segment. Zendesk Answer Bot has
        947 more customers than
        Inbenta in this category.

Question 4

What are the countries in which
        Zendesk Answer Bot and
        Inbenta has more customers?

Accepted Answer

Zendesk Answer Bot has more customers in United States, United Kingdom and Australia.
Inbenta has more customers in France, Spain and Netherlands.

Zendesk Answer Bot Vs Inbenta : In-Depth Comparison

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Comparing the customer bases of Zendesk Answer Bot and Inbenta

Comparing the market share of Zendesk Answer Bot and Inbenta

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