Question 1

What are the different markets in which
        Genesys PureCloud and
        UJET compete against each other?

Accepted Answer

Genesys PureCloud and
        UJET compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys PureCloud
        and UJET compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Genesys PureCloud has a
        0.90%
        market share in comparison to
        UJET’s
        0.01%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        UJET holds the
        134th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        UJET in the
        Customer Experience segment?

Accepted Answer

Genesys PureCloud has
        11,901 customers and
        UJET has
        86 customers in the
        Customer Experience
        segment. Genesys PureCloud has
        11815 more customers than
        UJET in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        UJET has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, India and United Kingdom.
UJET has more customers in United States, India and Canada.

Genesys PureCloud Vs UJET : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and UJET

Comparing the market share of Genesys PureCloud and UJET

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