Question 1

What are the different markets in which
        Genesys PureCloud and
        Talisma compete against each other?

Accepted Answer

Genesys PureCloud and
        Talisma compete against each other in
        the Communication, Customer Experience, Auto Dialer, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and Talisma compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Genesys PureCloud has a
        0.91%
        market share in comparison to
        Talisma’s
        0.03%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Talisma holds the
        82nd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Talisma in the
        Customer Experience segment?

Accepted Answer

Genesys PureCloud has
        11,963 customers and
        Talisma has
        360 customers in the
        Customer Experience
        segment. Genesys PureCloud has
        11603 more customers than
        Talisma in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Talisma has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, India and Australia.
Talisma has more customers in United States, India and United Kingdom.

Genesys PureCloud Vs Talisma : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Talisma

Comparing the market share of Genesys PureCloud and Talisma

Compare Genesys PureCloud vs Talisma customers by geography

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