Question 1

What are the different markets in which
        Salesforce Service Cloud and
        Oracle Real User Experience Insight compete against each other?

Accepted Answer

Salesforce Service Cloud and
        Oracle Real User Experience Insight compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Service Cloud
        and Oracle Real User Experience Insight compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Salesforce Service Cloud has a
        0.98%
        market share in comparison to
        Oracle Real User Experience Insight’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Service Cloud holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Oracle Real User Experience Insight holds the
        160th spot.

Question 3

How many customers are acquired by
        Salesforce Service Cloud and
        Oracle Real User Experience Insight in the
        Customer Experience segment?

Accepted Answer

Salesforce Service Cloud has
        9,090 customers and
        Oracle Real User Experience Insight has
        22 customers in the
        Customer Experience
        segment. Salesforce Service Cloud has
        9068 more customers than
        Oracle Real User Experience Insight in this category.

Question 4

What are the countries in which
        Salesforce Service Cloud and
        Oracle Real User Experience Insight has more customers?

Accepted Answer

Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.
Oracle Real User Experience Insight has more customers in United States, Spain and France.

Salesforce Service Cloud Vs Oracle Real User Experience Insight : In-Depth Comparison

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Comparing the customer bases of Salesforce Service Cloud and Oracle Real User Experience Insight

Comparing the market share of Salesforce Service Cloud and Oracle Real User Experience Insight

Compare Salesforce Service Cloud vs Oracle Real User Experience Insight customers by geography

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