Question 1

What are the different markets in which
        OneAll and
        Salesforce Service Cloud compete against each other?

Accepted Answer

OneAll and
        Salesforce Service Cloud compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Data Analytics.

Question 2

How does the market share of
        OneAll
        and Salesforce Service Cloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        OneAll has a
        1.12%
        market share in comparison to
        Salesforce Service Cloud’s
        0.98%.
        Since it has a better market share coverage,
        OneAll holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Salesforce Service Cloud holds the
        19th spot.

Question 3

How many customers are acquired by
        OneAll and
        Salesforce Service Cloud in the
        Customer Experience segment?

Accepted Answer

OneAll has
        10,450 customers and
        Salesforce Service Cloud has
        9,090 customers in the
        Customer Experience
        segment. OneAll has
        1360 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        OneAll and
        Salesforce Service Cloud has more customers?

Accepted Answer

OneAll has more customers in United States, India and United Kingdom.
Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.

OneAll Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of OneAll and Salesforce Service Cloud

Comparing the market share of OneAll and Salesforce Service Cloud

Compare OneAll vs Salesforce Service Cloud customers by geography

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