Question 1

What are the different markets in which
        Sitecore and
        Genesys PureCloud compete against each other?

Accepted Answer

Sitecore and
        Genesys PureCloud compete against each other in
        the Customer Experience, Audience Insights, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        Sitecore
        and Genesys PureCloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Sitecore has a
        0.85%
        market share in comparison to
        Genesys PureCloud’s
        0.36%.
        Since it has a better market share coverage,
        Sitecore holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys PureCloud holds the
        31st spot.

Question 3

How many customers are acquired by
        Sitecore and
        Genesys PureCloud in the
        Customer Experience segment?

Accepted Answer

Sitecore has
        10,351 customers and
        Genesys PureCloud has
        4,390 customers in the
        Customer Experience
        segment. Sitecore has
        5961 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Sitecore and
        Genesys PureCloud has more customers?

Accepted Answer

Sitecore has more customers in United States, United Kingdom and India.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Sitecore Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Sitecore and Genesys PureCloud

Comparing the market share of Sitecore and Genesys PureCloud

Compare Sitecore vs Genesys PureCloud customers by geography

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