Question 1

What are the different markets in which
        ClickTale and
        Genesys PureCloud compete against each other?

Accepted Answer

ClickTale and
        Genesys PureCloud compete against each other in
        the Customer Experience, Analytics, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        ClickTale
        and Genesys PureCloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.11%
        market share in comparison to
        Genesys PureCloud’s
        1.04%.
        Since it has a better market share coverage,
        ClickTale holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys PureCloud holds the
        20th spot.

Question 3

How many customers are acquired by
        ClickTale and
        Genesys PureCloud in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        14,412 customers and
        Genesys PureCloud has
        13,474 customers in the
        Customer Experience
        segment. ClickTale has
        938 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        ClickTale and
        Genesys PureCloud has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
Genesys PureCloud has more customers in United States, India and Australia.

ClickTale Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of ClickTale and Genesys PureCloud

Comparing the market share of ClickTale and Genesys PureCloud

Compare ClickTale vs Genesys PureCloud customers by geography

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