Question 1

What are the different markets in which
        Genesys PureCloud and
        Socialman compete against each other?

Accepted Answer

Genesys PureCloud and
        Socialman compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Socialman compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.85%
        market share in comparison to
        Socialman’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Socialman holds the
        113rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Socialman in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Socialman has
        9 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        3051 more customers than
        Socialman in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Socialman has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Socialman has more customers in United States, Romania and Canada.

Genesys PureCloud Vs Socialman : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Socialman

Comparing the market share of Genesys PureCloud and Socialman

Compare Genesys PureCloud vs Socialman customers by geography

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