Question 1

What are the different markets in which
        Zoho CRM and
        LiveHelp compete against each other?

Accepted Answer

Zoho CRM and
        LiveHelp compete against each other in
        the Customer Engagement, Contact Management, Customer Experience, Instant Messaging And Chat, Lead Management.

Question 2

How does the market share of
        Zoho CRM
        and LiveHelp compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho CRM has a
        5.63%
        market share in comparison to
        LiveHelp’s
        0.02%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        LiveHelp holds the
        88th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        LiveHelp in the
        Customer Engagement segment?

Accepted Answer

Zoho CRM has
        31,668 customers and
        LiveHelp has
        118 customers in the
        Customer Engagement
        segment. Zoho CRM has
        31550 more customers than
        LiveHelp in this category.

Question 4

What are the countries in which
        Zoho CRM and
        LiveHelp has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
LiveHelp has more customers in United States, Italy and Canada.

Zoho CRM Vs LiveHelp : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and LiveHelp

Comparing the market share of Zoho CRM and LiveHelp

Compare Zoho CRM vs LiveHelp customers by geography

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