Question 1

What are the different markets in which
        Five9 and
        Genesys PureEngage compete against each other?

Accepted Answer

Five9 and
        Genesys PureEngage compete against each other in
        the Customer Engagement, Auto Dialer, Call Recording, Communication, Contact Center.

Question 2

How does the market share of
        Five9
        and Genesys PureEngage compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Five9 has a
        0.86%
        market share in comparison to
        Genesys PureEngage’s
        0.03%.
        Since it has a better market share coverage,
        Five9 holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Genesys PureEngage holds the
        64th spot.

Question 3

How many customers are acquired by
        Five9 and
        Genesys PureEngage in the
        Customer Engagement segment?

Accepted Answer

Five9 has
        3,085 customers and
        Genesys PureEngage has
        123 customers in the
        Customer Engagement
        segment. Five9 has
        2962 more customers than
        Genesys PureEngage in this category.

Question 4

What are the countries in which
        Five9 and
        Genesys PureEngage has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
Genesys PureEngage has more customers in United States, India and United Kingdom.

Five9 Vs Genesys PureEngage : In-Depth Comparison

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Comparing the customer bases of Five9 and Genesys PureEngage

Comparing the market share of Five9 and Genesys PureEngage

Compare Five9 vs Genesys PureEngage customers by geography

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