Question 1

What are the different markets in which
        Genesys PureCloud and
        Falcon.io compete against each other?

Accepted Answer

Genesys PureCloud and
        Falcon.io compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Brand Management, Communication.

Question 2

How does the market share of
        Genesys PureCloud
        and Falcon.io compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.85%
        market share in comparison to
        Falcon.io’s
        0.06%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Falcon.io holds the
        61st spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Falcon.io in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Falcon.io has
        201 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2859 more customers than
        Falcon.io in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Falcon.io has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Falcon.io has more customers in United States, United Kingdom and Denmark.

Genesys PureCloud Vs Falcon.io : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Falcon.io

Comparing the market share of Genesys PureCloud and Falcon.io

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