Question 1

What are the different markets in which
        Genesys PureCloud and
        Callmaker compete against each other?

Accepted Answer

Genesys PureCloud and
        Callmaker compete against each other in
        the Contact Center, Customer Engagement, Instant Messaging And Chat, Auto Dialer, Communication.

Question 2

How does the market share of
        Genesys PureCloud
        and Callmaker compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.73%
        market share in comparison to
        Callmaker’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Callmaker holds the
        164th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Callmaker in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,658 customers and
        Callmaker has
        5 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        3653 more customers than
        Callmaker in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Callmaker has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Callmaker has more customers in Canada, Spain and Poland.

Genesys PureCloud Vs Callmaker : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Callmaker

Comparing the market share of Genesys PureCloud and Callmaker

Compare Genesys PureCloud vs Callmaker customers by geography

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