Question 1

What are the different markets in which
        Genesys PureCloud and
        Akita compete against each other?

Accepted Answer

Genesys PureCloud and
        Akita compete against each other in
        the Customer Engagement, Auto Dialer, Business Intelligence (BI), Communication, Contact Center.

Question 2

How does the market share of
        Genesys PureCloud
        and Akita compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.85%
        market share in comparison to
        Akita’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Akita holds the
        129th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Akita in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Akita has
        3 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        3057 more customers than
        Akita in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Akita has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Akita has more customers in Netherlands, Brazil and Germany.

Genesys PureCloud Vs Akita : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Akita

Comparing the market share of Genesys PureCloud and Akita

Compare Genesys PureCloud vs Akita customers by geography

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