Question 1

What are the different markets in which
        Genesys PureCloud and
        Viddler compete against each other?

Accepted Answer

Genesys PureCloud and
        Viddler compete against each other in
        the Communication, Auto Dialer, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Viddler compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Genesys PureCloud has a
        0.39%
        market share in comparison to
        Viddler’s
        0.08%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Viddler holds the
        50th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Viddler in the
        Communication segment?

Accepted Answer

Genesys PureCloud has
        11,901 customers and
        Viddler has
        2,283 customers in the
        Communication
        segment. Genesys PureCloud has
        9618 more customers than
        Viddler in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Viddler has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, India and United Kingdom.
Viddler has more customers in United States, Germany and United Kingdom.

Genesys PureCloud Vs Viddler : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Viddler

Comparing the market share of Genesys PureCloud and Viddler

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