Question 1

What are the different markets in which
        Genesys and
        Talisma compete against each other?

Accepted Answer

Genesys and
        Talisma compete against each other in
        the Communication, Customer Experience, Contact Center, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Genesys
        and Talisma compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Genesys has a
        0.37%
        market share in comparison to
        Talisma’s
        0.02%.
        Since it has a better market share coverage,
        Genesys holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Talisma holds the
        98th spot.

Question 3

How many customers are acquired by
        Genesys and
        Talisma in the
        Communication segment?

Accepted Answer

Genesys has
        11,246 customers and
        Talisma has
        586 customers in the
        Communication
        segment. Genesys has
        10660 more customers than
        Talisma in this category.

Question 4

What are the countries in which
        Genesys and
        Talisma has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Talisma has more customers in United States, India and United Kingdom.

Genesys Vs Talisma : In-Depth Comparison

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Comparing the customer bases of Genesys and Talisma

Comparing the market share of Genesys and Talisma

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