Question 1

What are the different markets in which
        Genesys PureCloud and
        Q4 compete against each other?

Accepted Answer

Genesys PureCloud and
        Q4 compete against each other in
        the Communication, Auto Dialer, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Q4 compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Genesys PureCloud has a
        0.44%
        market share in comparison to
        Q4’s
        0.27%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Q4 holds the
        21st spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Q4 in the
        Communication segment?

Accepted Answer

Genesys PureCloud has
        13,474 customers and
        Q4 has
        8,086 customers in the
        Communication
        segment. Genesys PureCloud has
        5388 more customers than
        Q4 in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Q4 has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, India and Australia.
Q4 has more customers in United States, Germany and United Kingdom.

Genesys PureCloud Vs Q4 : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Q4

Comparing the market share of Genesys PureCloud and Q4

Compare Genesys PureCloud vs Q4 customers by geography

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