Question 1

What are the different markets in which
        Avaya and
        Oracle Service Cloud compete against each other?

Accepted Answer

Avaya and
        Oracle Service Cloud compete against each other in
        the Communication, Contact Center, Customer Experience, Sales Force Automation.

Question 2

How does the market share of
        Avaya
        and Oracle Service Cloud compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Avaya has a
        0.63%
        market share in comparison to
        Oracle Service Cloud’s
        0.03%.
        Since it has a better market share coverage,
        Avaya holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Oracle Service Cloud holds the
        71st spot.

Question 3

How many customers are acquired by
        Avaya and
        Oracle Service Cloud in the
        Communication segment?

Accepted Answer

Avaya has
        14,449 customers and
        Oracle Service Cloud has
        684 customers in the
        Communication
        segment. Avaya has
        13765 more customers than
        Oracle Service Cloud in this category.

Question 4

What are the countries in which
        Avaya and
        Oracle Service Cloud has more customers?

Accepted Answer

Avaya has more customers in United States, United Kingdom and Canada.
Oracle Service Cloud has more customers in United States, United Kingdom and Australia.

Avaya Vs Oracle Service Cloud : In-Depth Comparison

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Comparing the customer bases of Avaya and Oracle Service Cloud

Comparing the market share of Avaya and Oracle Service Cloud

Compare Avaya vs Oracle Service Cloud customers by geography

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