Question 1

What are the different markets in which
        Twilio and
        NICE inContact compete against each other?

Accepted Answer

Twilio and
        NICE inContact compete against each other in
        the Communication, Application Development, Appointment Reminder, Call Recording, Cloud Contact Center Software.

Question 2

How does the market share of
        Twilio
        and NICE inContact compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Twilio has a
        0.24%
        market share in comparison to
        NICE inContact’s
        0.03%.
        Since it has a better market share coverage,
        Twilio holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        NICE inContact holds the
        43rd spot.

Question 3

How many customers are acquired by
        Twilio and
        NICE inContact in the
        Communication segment?

Accepted Answer

Twilio has
        22,214 customers and
        NICE inContact has
        3,016 customers in the
        Communication
        segment. Twilio has
        19198 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Twilio and
        NICE inContact has more customers?

Accepted Answer

Twilio has more customers in United States, United Kingdom and Canada.
NICE inContact has more customers in United States, United Kingdom and Canada.

Twilio Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Twilio and NICE inContact

Comparing the market share of Twilio and NICE inContact

Compare Twilio vs NICE inContact customers by geography

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