Question 1

What are the different markets in which
        Smooch.io and
        Genesys PureCloud compete against each other?

Accepted Answer

Smooch.io and
        Genesys PureCloud compete against each other in
        the Communication, Auto Dialer, Business Text Messaging, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Smooch.io
        and Genesys PureCloud compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Smooch.io has a
        1.45%
        market share in comparison to
        Genesys PureCloud’s
        0.15%.
        Since it has a better market share coverage,
        Smooch.io holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Genesys PureCloud holds the
        40th spot.

Question 3

How many customers are acquired by
        Smooch.io and
        Genesys PureCloud in the
        Communication segment?

Accepted Answer

Smooch.io has
        29,142 customers and
        Genesys PureCloud has
        3,060 customers in the
        Communication
        segment. Smooch.io has
        26082 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Smooch.io and
        Genesys PureCloud has more customers?

Accepted Answer

Smooch.io has more customers in United States, Australia and Netherlands.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Smooch.io Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Smooch.io and Genesys PureCloud

Comparing the market share of Smooch.io and Genesys PureCloud

Compare Smooch.io vs Genesys PureCloud customers by geography

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