Question 1

What are the different markets in which
        Outreach and
        Genesys compete against each other?

Accepted Answer

Outreach and
        Genesys compete against each other in
        the Communication, Contact Center, Customer Experience, Inside Sales, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Outreach
        and Genesys compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Outreach has a
        2.97%
        market share in comparison to
        Genesys’s
        0.08%.
        Since it has a better market share coverage,
        Outreach holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Genesys holds the
        24th spot.

Question 3

How many customers are acquired by
        Outreach and
        Genesys in the
        Communication segment?

Accepted Answer

Outreach has
        274,983 customers and
        Genesys has
        7,161 customers in the
        Communication
        segment. Outreach has
        267822 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Outreach and
        Genesys has more customers?

Accepted Answer

Outreach has more customers in United States, United Kingdom and Canada.
Genesys has more customers in United States, United Kingdom and Australia.

Outreach Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Outreach and Genesys

Comparing the market share of Outreach and Genesys

Compare Outreach vs Genesys customers by geography

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