Question 1

What are the different markets in which
        Genesys and
        eConnect Email compete against each other?

Accepted Answer

Genesys and
        eConnect Email compete against each other in
        the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and eConnect Email compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Genesys has a
        0.37%
        market share in comparison to
        eConnect Email’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        eConnect Email holds the
        315th spot.

Question 3

How many customers are acquired by
        Genesys and
        eConnect Email in the
        Communication segment?

Accepted Answer

Genesys has
        11,246 customers and
        eConnect Email has
        2 customers in the
        Communication
        segment. Genesys has
        11244 more customers than
        eConnect Email in this category.

Question 4

What are the countries in which
        Genesys and
        eConnect Email has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
eConnect Email has more customers in and United States.

Genesys Vs eConnect Email : In-Depth Comparison

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Comparing the customer bases of Genesys and eConnect Email

Comparing the market share of Genesys and eConnect Email

Compare Genesys vs eConnect Email customers by geography

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