Question 1

What are the different markets in which
        NICE inContact and
        Dialer360 compete against each other?

Accepted Answer

NICE inContact and
        Dialer360 compete against each other in
        the Cloud Contact Center Software, Call Recording, Cloud Business Telephony, Communication, Contact Center.

Question 2

How does the market share of
        NICE inContact
        and Dialer360 compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        NICE inContact has a
        9.57%
        market share in comparison to
        Dialer360’s
        0.03%.
        Since it has a better market share coverage,
        NICE inContact holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Dialer360 holds the
        65th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Dialer360 in the
        Cloud Contact Center Software segment?

Accepted Answer

NICE inContact has
        3,650 customers and
        Dialer360 has
        11 customers in the
        Cloud Contact Center Software
        segment. NICE inContact has
        3639 more customers than
        Dialer360 in this category.

Question 4

What are the countries in which
        NICE inContact and
        Dialer360 has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Dialer360 has more customers in United States, India and Pakistan.

NICE inContact Vs Dialer360 : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Dialer360

Comparing the market share of NICE inContact and Dialer360

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