Question 1

What are the different markets in which
        Avaya CMS and
        VICIdial compete against each other?

Accepted Answer

Avaya CMS and
        VICIdial compete against each other in
        the Cloud Business Telephony, Contact Center, Cloud Contact Center Software, Contact Management, Live Chat.

Question 2

How does the market share of
        Avaya CMS
        and VICIdial compare in the
        Cloud Business Telephony market?

Accepted Answer

In the Cloud Business Telephony market,
        Avaya CMS has a
        5.38%
        market share in comparison to
        VICIdial’s
        2.40%.
        Since it has a better market share coverage,
        Avaya CMS holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Business Telephony category, while
        VICIdial holds the
        14th spot.

Question 3

How many customers are acquired by
        Avaya CMS and
        VICIdial in the
        Cloud Business Telephony segment?

Accepted Answer

Avaya CMS has
        803 customers and
        VICIdial has
        359 customers in the
        Cloud Business Telephony
        segment. Avaya CMS has
        444 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Avaya CMS and
        VICIdial has more customers?

Accepted Answer

Avaya CMS has more customers in United States, United Kingdom and India.
VICIdial has more customers in United States, India and Philippines.

Avaya CMS Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Avaya CMS and VICIdial

Comparing the market share of Avaya CMS and VICIdial

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