Question 1

What are the different markets in which
        Cisco Jabber and
        VICIdial compete against each other?

Accepted Answer

Cisco Jabber and
        VICIdial compete against each other in
        the Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management, Instant Messaging.

Question 2

How does the market share of
        Cisco Jabber
        and VICIdial compare in the
        Cloud Business Telephony market?

Accepted Answer

In the Cloud Business Telephony market,
        Cisco Jabber has a
        14.68%
        market share in comparison to
        VICIdial’s
        2.49%.
        Since it has a better market share coverage,
        Cisco Jabber holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Cloud Business Telephony category, while
        VICIdial holds the
        12th spot.

Question 3

How many customers are acquired by
        Cisco Jabber and
        VICIdial in the
        Cloud Business Telephony segment?

Accepted Answer

Cisco Jabber has
        2,785 customers and
        VICIdial has
        473 customers in the
        Cloud Business Telephony
        segment. Cisco Jabber has
        2312 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Cisco Jabber and
        VICIdial has more customers?

Accepted Answer

Cisco Jabber has more customers in United States, United Kingdom and Canada.
VICIdial has more customers in United States, India and Philippines.

Cisco Jabber Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Cisco Jabber and VICIdial

Comparing the market share of Cisco Jabber and VICIdial

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